This Privacy Notice for A&P Properties Investments LLC, doing business as Global Traveler, operator of SchengenGo, explains how and why we may access, collect, store, use, and share ("process") your personal information when you use our Services, including when you visit https://schengengo.app, download and use the SchengenGo mobile app, rely on our instant Schengen visa appointment notifications and AutoBooking processing services, use our visa application preparation and document review service, or otherwise interact with us.
If you do not agree with our policies and practices, please refrain from using our Services. If you have any questions or concerns, please get in touch at hello@schengengo.app.
Summary of Key Points
The summary below highlights the main points from our Privacy Notice. Each topic is covered in greater depth in the full sections that follow.
- What personal information do we process? We may process personal information depending on how you interact with us, the choices you make, and the products and features you take advantage of.
- Do we process sensitive personal information? Some information may qualify as special or sensitive in certain jurisdictions. We may process sensitive personal information when it is necessary, with your consent, or where it is otherwise permitted under applicable law.
- Do we collect information from third parties? No, we do not collect any information from third parties.
- How do we process your information? We process information in order to provide, improve, and administer our Services, communicate with you, prevent fraud, comply with the law, and for any other purposes you have consented to.
- When do we share personal information? We may share information in specific situations and with specific categories of third parties, all of which are described below.
- How do we keep your information safe? We rely on organisational and technical safeguards, but no electronic transmission or storage technology can be guaranteed to be 100% secure.
- What are your rights? Depending on where you live, applicable privacy law may grant you certain rights over your personal information.
1. What Information Do We Collect?
Personal information you disclose to us
We collect the personal information you voluntarily share with us when you register on the Services, show interest in our products or Services, take part in activities on the Services, or otherwise get in touch with us.
The personal information we may collect includes:
- Names
- Phone numbers
- Email addresses
- Usernames
- Billing addresses
- Contact or authentication data
- Mailing addresses
- Passport data, including photos
Where it is necessary, with your consent or as otherwise allowed by applicable law, we may process sensitive information, including social security numbers or other government-issued identifiers.
If you make a purchase, we may collect the data needed to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by Stripe. Stripe's privacy notice is available at https://stripe.com/gb/privacy.
Application data
If you use our application, we may collect mobile device data such as the device ID, model, manufacturer, operating system, version information, browser type, hardware model, internet service provider or mobile carrier, IP address, and information about which features you use. We may also ask for permission to send push notifications about your account or certain app features. You can opt out via your device settings.
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, usage timestamps, pages and files viewed, searches, feature usage, system activity, error reports, and hardware settings.
We also collect information through cookies and similar technologies. You can find more details in our Cookie Preferences.
Google API
Our use of information received from Google APIs will follow the Google API Services User Data Policy, including the Limited Use requirements.
2. How Do We Process Your Information?
We process information in order to provide, improve, and administer our Services, communicate with you, prevent fraud, comply with the law, and for any other purposes you have consented to. We may process your information:
- To facilitate account creation, authentication, and ongoing account management.
- To deliver, and to support the delivery of, services to you.
- To request feedback and to contact you about your use of the Services.
- To send marketing and promotional communications, where this is permitted.
- To provide targeted advertising and personalised content.
- To protect our Services, including monitoring for and preventing fraud.
- To identify usage trends and continue improving the Services.
- To measure how effective our marketing and promotional campaigns are.
- To safeguard or protect a person's vital interest.
3. What Legal Bases Do We Rely On?
We process personal information only when we believe it is necessary and we have a valid legal reason to do so under applicable law, such as your consent, compliance with the law, performance of a contract, the protection of rights, our legitimate business interests, or vital interests.
If you are located in the EU or UK
We may rely on any of the following legal bases:
- Consent. We may process your information when you have given us permission to do so for a specific purpose. You can withdraw your consent at any time.
- Performance of a contract. We may process your information where it is necessary to fulfil our contractual obligations, including providing the Services.
- Legitimate interests. We may process information in order to send special offers, develop personalised advertising, analyse use of the Services, support marketing, diagnose problems, prevent fraud, and improve user experience, provided those interests do not outweigh your rights.
- Legal obligations. We may process information where it is necessary to comply with our legal obligations.
- Vital interests. We may process information where it is necessary to safeguard the vital interests of any person.
If you are located in Canada
We may process your information based on your express or implied consent. In exceptional circumstances, applicable law may allow us to process information without consent, including for investigations, fraud detection, business transactions, legal process, publicly available information, or approved research and statistics projects subject to confidentiality commitments.
7. How Long Do We Keep Your Information?
We keep personal information only for as long as needed to fulfil the purposes set out in this Privacy Notice, unless a longer retention period is required or allowed by law. None of the purposes covered by this notice will require us to retain personal information for longer than twelve (12) months after the user's account is closed.
When we no longer have an ongoing legitimate business need to process personal information, we will either delete it or anonymise it, or otherwise securely store and isolate it from any further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
We have put in place appropriate and reasonable technical and organisational security measures designed to protect the personal information we process. Even so, no electronic transmission or storage technology can be guaranteed to be 100% secure. Sending personal information to and from the Services is at your own risk, and you should only access the Services from a secure environment.
9. Do We Collect Information From Minors?
We do not knowingly collect, request data from, market to, or sell personal information of children under the age of 18, or under the equivalent age set by the laws of your jurisdiction. If we learn that personal information from a minor has been collected, we will deactivate the account and take reasonable steps to remove that data from our records. If you become aware of any data we may have collected from children, please get in touch at hello@schengengo.app.
10. What Are Your Privacy Rights?
Depending on the US state in which you live or your region, such as the EEA, UK, Switzerland, or Canada, you may have rights to access and control your personal information. These can include the right to request access, correction, erasure, restriction, portability, and the right not to be subject to certain forms of automated decision-making.
We will consider and act on requests in line with applicable data protection laws. If you are in the EEA or UK and believe we are processing your information unlawfully, you can lodge a complaint with your Member State data protection authority or with the UK data protection authority. If you are in Switzerland, you can contact the Federal Data Protection and Information Commissioner.
You can withdraw your consent at any time where we rely on consent. You can unsubscribe from marketing communications by clicking the unsubscribe links, by deleting your account in the SchengenGo mobile app, or by contacting us. We may still need to send you service-related communications that are required to manage your account or provide support.
Account information
To review, change, or close your account, please contact us using the contact details provided. After your account is closed, we may keep some information to prevent fraud, troubleshoot issues, assist with investigations, enforce our legal terms, or comply with legal requirements.
Most web browsers accept cookies by default. You can usually remove or reject cookies through your browser settings, although doing so may affect certain Services. If you have privacy-rights questions, email hello@schengengo.app.
11. Controls for Do-Not-Track Features
Most web browsers, and some mobile operating systems and applications, include a Do-Not-Track ("DNT") feature. At this point, no uniform technology standard for recognising and implementing DNT signals has been agreed. We therefore do not currently respond to DNT browser signals, or to any other mechanism that automatically communicates a choice not to be tracked online. If a standard is adopted that we are required to follow, we will let you know in an updated version of this Privacy Notice.
12. Do United States Residents Have Specific Privacy Rights?
If you live in California, you may have the right to ask for details about the personal information we hold about you and how we have processed it, to correct inaccuracies, to obtain a copy, to delete personal information, or to withdraw your consent. These rights may be limited in some circumstances under applicable law.
Categories of personal information we collect
The table below sets out the categories of personal information we have collected over the past twelve (12) months. It contains illustrative examples and does not replace the comprehensive inventory in the "What information do we collect?" section.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details such as a real name, alias, postal address, telephone or mobile number, unique personal identifier, online identifier, IP address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact details, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES |
| D. Commercial information | Transaction details, purchase history, financial information, and payment data | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or similar network activity | Browsing history, search history, online behaviour, interest data, and interactions with websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory, or similar information | Images and audio, video, or call recordings created in connection with business activities | YES |
| I. Professional or employment-related information | Business contact details, job title, work history, and professional qualifications if you apply for a job with us | NO |
| J. Education information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences derived from personal information we have collected to build a profile or summary of preferences and characteristics | NO |
| L. Sensitive personal information | Sensitive personal information as defined under applicable privacy laws | YES |
We may also collect other personal information when you interact with us in person, online, by phone, or by mail, in the context of customer support, surveys or contests, delivery of the Services, or when responding to your enquiries.
We will use and retain collected personal information as required for the Services or for the following:
- Category A: for as long as you hold an account with us.
- Category B: for as long as you hold an account with us.
- Category C: for as long as you hold an account with us.
- Category D: for as long as you hold an account with us.
- Category F: 12 months after account closure.
- Category H: for as long as you hold an account with us.
- Category L: for as long as you hold an account with us.
Your rights
You may have the right to know whether we process your personal data, to access it, to correct inaccuracies, to request its deletion, to obtain a copy of the data you have shared, to be free from discrimination for exercising your rights, and to opt out of targeted advertising, sale, sharing, or certain forms of profiling. You may also have the right to obtain a list of the categories of third parties to which we have disclosed personal data, and to limit the use and disclosure of sensitive personal data.
How to exercise your rights
To exercise these rights, please contact us by email at hello@schengengo.app. You may appoint an authorised agent where this is permitted by law. We may need to verify your identity before processing requests, and may ask for additional information for the purposes of verification, security, or fraud prevention.
California Shine The Light law
California Civil Code Section 1798.83 allows California residents to request, once per year and free of charge, information about the categories of personal information we have disclosed to third parties for direct marketing purposes, together with the names and addresses of those third parties. Please send any such requests using the contact details below.
13. Non-Affiliation Disclaimer
SchengenGo is a private service and is not affiliated with any government agency, embassy, or consulate. The app is designed to help with visa application processes, but it does not guarantee that a visa will be approved. All official visa decisions are made solely by the relevant government authorities.
14. Information Sources Disclaimer
All visa requirements and procedures come from official government websites, including the official Schengen Visa Information Portal, the individual embassy and consulate websites of Schengen member states, and official visa application centres.
15. Do We Make Updates to This Notice?
We may update this Privacy Notice from time to time. The updated version will be marked by a revised date at the top of the notice. Where we make material changes, we may notify you by prominently posting a notice or by sending you a direct message. We encourage you to review this Privacy Notice on a regular basis.
16. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, please contact us at:
A&P Properties Investments LLC
DBA Global Traveler
6735 Conroy Road, STE 309
Orlando, FL 32835
United States
EIN 87-2743516
Phone: +1 (407) 641-3729
17. How Can You Review, Update, or Delete the Data We Collect From You?
Depending on the laws of your country or state of residence, you may have the right to ask for access to the personal information we collect from you, to receive details about how we have processed it, to correct inaccuracies, to delete personal information, or to withdraw your consent. These rights may be limited in certain circumstances. To request a review, update, or deletion, email hello@schengengo.app.
6. How Do We Handle Your Social Logins?
If you sign up or log in with a third-party social media account, we may receive certain profile information from that provider, such as your name, email address, friends list, profile picture, and other public details depending on the provider in question and the settings you have configured.
We use this information only for the purposes set out in this Privacy Notice or as otherwise made clear to you. We do not control and are not responsible for any other use of your personal information by third-party social media providers.