Terms of Service

1. Our Services

The information made available through the Services is not intended for distribution to, or use by, any individual or entity in any jurisdiction or country where such distribution or use would breach local law or regulation, or where it would require us to register in that jurisdiction or country. Anyone who chooses to access the Services from another location does so on their own initiative and is solely responsible for following local laws.

The Services have not been built to comply with industry-specific regulations such as HIPAA, FISMA, or similar frameworks. You may not use the Services in any way that would breach the Gramm-Leach-Bliley Act.

2. Intellectual Property Rights

Our intellectual property

We either own or are licensed to use all intellectual property rights in our Services, including the source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, trademarks, service marks, and logos. All of these materials are protected by copyright, trademark, and other intellectual property laws.

Your use of our Services

Provided that you comply with these Legal Terms, including the Prohibited Activities section below, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print a copy of any portion of the Content you have legitimately accessed, strictly for your personal, non-commercial use or your internal business purposes.

Other than as expressly permitted in these Legal Terms, no part of the Services and none of the Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written consent.

If you would like to use the Services, Content, or Marks in any other way, please write to us at hello@schengengo.app. Any breach of these Intellectual Property Rights will be treated as a material breach of these Legal Terms, and your right to use the Services will end with immediate effect.

Your submissions

By sending us, in any direct manner, any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in that Submission. You take responsibility for what you send and represent that your Submissions are lawful, original or properly licensed, and do not contain any confidential information.

3. User Representations

By using the Services, you represent and warrant that any registration information you submit will be true, accurate, current, and complete; that you will keep that information accurate; that you have the legal capacity to comply with these Legal Terms; that you are not a minor in your jurisdiction; that you will not access the Services through any automated or non-human means, except for tools or services explicitly provided by SchengenGo; that you will not use the Services for any unlawful or unauthorised purpose; and that your use will not violate any applicable law or regulation.

If you submit information that is untrue, inaccurate, out of date, or incomplete, we may suspend or close your account and refuse any current or future use of the Services.

4. User Registration

You may need to register in order to use the Services. You agree to keep your password private and you will be responsible for everything that happens under your account and password. We reserve the right to remove, reclaim, or change a username you have chosen if, at our sole discretion, we consider it inappropriate, obscene, or otherwise objectionable.

5. Purchases and Payment

We accept Visa, Mastercard, and American Express.

You agree to provide current, complete, and accurate purchase and account information for every purchase made through the Services and to keep that account and payment information up to date. Sales tax will be added where required. Prices may be changed by us at any time. All payments are to be made in British Pounds, United Arab Emirates Dirham, United States Dollars, or Euros.

You authorise us to charge your selected payment provider for all amounts at the prices in effect at the time. We reserve the right to correct any pricing errors and to refuse, restrict, or cancel orders at our sole discretion.

6. Subscriptions

Billing and renewal

Your subscription will not renew on its own. To keep using the service after 30 days, please purchase another subscription.

Cancellation

You can cancel your subscription whenever you like by getting in touch with us using the contact details below. Your cancellation will become effective at the end of the paid period currently in force. If you have any questions or are not satisfied with our Services, please email hello@schengengo.app.

Fee changes

We may adjust the subscription fee from time to time, and we will notify you of any price changes in line with applicable law.

7. Software

We may provide software for use together with our Services. If that software comes with an end user licence agreement, the terms of that agreement will govern how you use it. If no such agreement is provided, we grant you a non-exclusive, revocable, personal, non-transferable licence to use the software solely in connection with our Services and these Legal Terms.

Any software and accompanying documentation is supplied "AS IS", without any warranty of any kind. You assume all risk associated with the use or performance of the software, and you may not copy or redistribute it except as expressly allowed.

8. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make them available. As a user of the Services, you agree not to:

• Systematically extract data or content in order to build a collection, compilation, database, or directory without our written permission.
• Trick, defraud, or mislead us or any other user, in particular in any attempt to obtain sensitive account information.
• Bypass, disable, or interfere with any security-related features of the Services.
• Disparage, tarnish, or otherwise cause harm to us or to the Services.
• Use information you obtain from the Services to harass, abuse, or harm anyone else.
• Misuse our support services or submit false abuse or misconduct reports.
• Use the Services in a way that conflicts with any applicable law or regulation.
• Upload or transmit viruses, spam, or any other material that disrupts the Services.
• Use any unauthorised data mining, robots, scrapers, offline readers, or comparable data collection or extraction tools.
• Remove any copyright or proprietary rights notice from any Content.
• Pretend to be another user or person.
• Interfere with, disrupt, or place an undue burden on the Services or any networks linked to them.
• Copy, adapt, decode, decompile, disassemble, or reverse engineer the software powering the Services, except to the extent permitted by law.
• Use shopping agents, make any unauthorised use of the Services, compete with us, advertise through the Services, or sell or transfer your profile.

9. User Generated Contributions

The Services do not currently allow users to submit or post content. If we ever offer the chance to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or through the Services ("Contributions"), you represent that your Contributions will not infringe the rights of third parties, will not be false or misleading, will not be unlawful or abusive, and will not breach these Legal Terms.

Any use of the Services that breaches these rules may result in your rights to use the Services being terminated or suspended.

10. Contribution Licence

You and the Services agree that we may access, store, process, and use any information and personal data that you provide, in line with the terms of the Privacy Policy and the choices you have made. By submitting suggestions or feedback, you accept that we may use and share that feedback for any purpose without owing you any compensation.

We do not claim ownership over your Contributions. You retain full ownership of your Contributions and any related intellectual property rights. You alone are responsible for your Contributions and you agree to release us from any responsibility connected with them.

11. Mobile Application Licence

Use licence

If you access the Services through the app, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the app on devices that you own or control, strictly in accordance with these Legal Terms. You must not reverse engineer or modify the app, breach applicable laws, remove proprietary notices, use the app for any unauthorised commercial purpose, make it available across a network for use by multiple users, build a competing product, send automated queries, or misuse our proprietary interfaces or intellectual property in any way.

Apple and Android devices

If you obtained the app from the Apple Store or Google Play, the licence is limited to a non-transferable licence on devices running the relevant operating system, and is subject to the usage rules of the app distributor in question. App distributors are not obliged to provide maintenance or support, may refund the purchase price where applicable, and are third-party beneficiaries of these mobile application terms.

12. Social Media

As part of the functionality of the Services, you may connect your account with third-party accounts by giving us login details or by allowing us to access those accounts to the extent permitted by their terms. By granting that access, you understand that we may access, make available, and store certain content from those accounts and may receive additional information depending on your settings.

Your relationship with third-party service providers is governed solely by your agreements with them. We do not review social network content for accuracy, legality, or non-infringement. You can disable the link between the Services and your third-party accounts via your account settings or by reaching out to us.

13. Third-Party Websites and Content

The Services may include links to third-party websites and to third-party content. We do not investigate, monitor, or check those third-party websites or content for accuracy, suitability, or completeness, and we do not take responsibility for them. The fact that a third-party website or piece of content is included does not mean we approve or endorse it.

If you leave the Services, you do so at your own risk and you should read the applicable third-party terms and policies. Any purchase made through a third-party website is strictly between you and the relevant third party.

14. Services Management

We reserve the right, but are not required, to monitor the Services for breaches of these Legal Terms; to take legal action against anyone who breaks the law or these Legal Terms; to refuse, restrict, limit, or disable any of your Contributions or any part of them; to remove files and content that are excessive in size or that place a burden on our systems; and to otherwise manage the Services in order to protect our rights and property and to keep things running properly.

15. Privacy Policy

We take data privacy and security seriously. Please read our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please note that the Services are hosted in Germany. If you access them from another region, you consent to your data being transferred to and processed in Germany.

16. Term and Termination

These Legal Terms remain in full force and effect for as long as you use the Services. We reserve the right, at our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason, including any breach of these Legal Terms or of any applicable law or regulation.

We may end your use of, or participation in, the Services, or delete your account and any content or information you have posted, at any time and without warning. If your account is terminated or suspended, you are prohibited from registering or creating a new account under your own name, a fake or borrowed name, or the name of a third party.

17. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time and for any reason without notice. We are not obliged to update any information on the Services and will not be liable for any modification, price change, suspension, or discontinuation.

We cannot guarantee that the Services will be available at all times. We may run into issues or carry out maintenance that leads to interruptions, delays, or errors. We are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services during downtime or following discontinuation.

18. Governing Law

These Legal Terms are governed by and construed in line with the laws of England and Wales, and the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If you are habitually resident in the EU and qualify as a consumer, you benefit from the protection granted by the mandatory provisions of the law of your country of residence. A&P Properties Investments LLC and you agree to submit to the non-exclusive jurisdiction of the courts of London.

19. Dispute Resolution

Informal negotiations

To speed up resolution and keep down the cost of any dispute, controversy, or claim arising in connection with these Legal Terms, the parties agree to first attempt to resolve any dispute informally for a period of at least 30 days before starting arbitration.

Binding arbitration

Any dispute arising out of the relationships between the parties shall be decided by a single arbitrator selected in accordance with the Arbitration and Internal Rules of the European Court of Arbitration, which is part of the European Centre of Arbitration in Strasbourg. The seat of arbitration shall be London, England. The language of the arbitration shall be English. The applicable substantive law shall be the law of England.

Restrictions and exceptions

Arbitration shall be limited to the dispute between the parties on an individual basis. There is no right to have any dispute arbitrated on a class-action basis or in a representative capacity. Disputes relating to intellectual property rights, theft, piracy, invasion of privacy, unauthorised use, or claims for injunctive relief are not subject to the informal negotiation and arbitration provisions set out above.

20. Corrections

The Services may contain information with typographical errors, inaccuracies, or omissions, including in descriptions, pricing, availability, and other details. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update any information on the Services at any time and without prior notice.

21. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We make no warranty or representation as to the accuracy or completeness of the Services' content or of the content of any linked websites or mobile applications, and we accept no liability for any errors, personal injury or property damage, unauthorised access, interruption, viruses, or any loss or damage incurred from your use of any content made available through the Services.

Further important information about the nature of our service, including that we are not a government agency or a law firm, is set out in our Legal Disclaimer.

22. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our liability to you, regardless of the cause and the form of the action, will at all times be capped at the amount, if any, that you paid us during the one (1) month period preceding the event giving rise to the cause of action. Some laws do not allow limitations on implied warranties or the exclusion of certain damages, so some of these limitations may not apply to you.

23. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable lawyers' fees and expenses, brought by any third party arising out of your use of the Services, your breach of these Legal Terms, your breach of your representations and warranties, your violation of third-party rights, or any harmful conduct directed at another user.

We reserve the right, at your expense, to take exclusive control over the defence of any matter for which you are required to indemnify us, and you agree to cooperate with our defence.

24. User Data

We will keep certain data that you transmit to the Services in order to manage their performance, as well as data relating to your use of the Services. Although we run regular backups, you remain solely responsible for any data you transmit or that relates to your activity on the Services. We bear no liability for any loss or corruption of that data.

25. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and filling out online forms count as electronic communications. You consent to receiving electronic communications and you accept that any agreements, notices, disclosures, and other communications we deliver to you electronically meet any legal requirement that they be in writing.

You agree to the use of electronic signatures, contracts, orders, and records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or through the Services.

Where our visa application preparation service requires it, you give us consent to affix your electronic signature and to file the mandatory and necessary documents for the service you purchased. You may withdraw this consent at any time by contacting us at hello@schengengo.app, which will result in the discontinuation of the affected services.

26. SMS Text Messaging

Opting out

To stop receiving text messages from SchengenGo, users can cancel their subscription to the service.

Message and data rates

Standard message and data rates may apply to SMS messages sent or received. These rates are set by your carrier and your mobile plan. Carriers are not liable for delayed or undelivered messages.

Support

If you need help with our SMS communications, reply with the keyword HELP. You can also email hello@schengengo.app. For questions about privacy, please review our Privacy Policy.

27. California Users and Residents

If a complaint with us is not resolved to your satisfaction, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone on (800) 952-5210 or (916) 445-1254.

28. Miscellaneous

These Legal Terms, together with any policies or operating rules we publish on the Services, make up the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not be treated as a waiver of that right or provision. These Legal Terms apply to the fullest extent allowed by law. We may assign our rights and obligations to others at any time.

We are not responsible or liable for any loss, damage, delay, or failure to act caused by events beyond our reasonable control. If any provision is unlawful, void, or unenforceable, that provision is severable from these Legal Terms and does not affect the validity or enforceability of the remaining provisions.

29. Accuracy of Information and Third-Party Consent

By agreeing to these Legal Terms, you confirm, to the best of your knowledge, the accuracy and correctness of all information you provide to SchengenGo, and you agree to our third-party processing authorisations, which may involve using your data and digital signature to prepare and submit your application.

Our review of your answers is limited to completeness, spelling, and the internal consistency of names, addresses, and similar details. Where applicable, you will read the final application before it is signed, and you remain solely responsible for the final application and its content.

30. Non-English-Speaking Customers

Certain materials on the Services, including questionnaires, documents, instructions, and filings, are available only in English. Non-English translations of these Legal Terms and our other policies are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and decisive.

31. Future Products and Services

If you choose to add a product or service to your order after your initial purchase, these Legal Terms will apply to that additional product or service purchase as well.

32. Government and Filing Fees

The listed prices for our application preparation assistance services do not include any government application, medical examination, filing, or biometric fees, and they do not include charges from external service providers such as VFS, TLS, or BLS. These additional costs are the sole responsibility of the applicant and must be paid directly to the relevant authorities. Government fees are non-refundable. See our Refund Policy for more details.

33. Reviews

After your purchase, you may receive an email survey request from SchengenGo, and you may write a review on the website. If you complete the survey or submit a review, your opinions may be posted, in whole or in part, on the website or used in marketing material. A review may be accompanied by limited identifying information, such as your first name and last initial, the product you purchased, and your city, state, or age range.

34. Force Majeure

SchengenGo will not be considered in breach of or default under these Legal Terms, and will not be liable to you for any cessation, interruption, or delay in performing its obligations, by reason of any event beyond our reasonable control, including earthquake, flood, fire, storm, natural disaster, act of God, epidemic, pandemic, the action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, or similar event (each a "Force Majeure Event"). If a Force Majeure Event continues for more than 60 days in aggregate, we may terminate these Legal Terms with no liability to you for that termination.

35. Right to Refuse

You acknowledge that SchengenGo reserves the right to refuse service to anyone. These terms affect your legal rights and obligations. If you do not agree to be bound by all of these terms, you must not use the Services. By proceeding with your purchase, you agree to these Legal Terms.

36. Suspended Accounts

We have the right, but not the obligation, to monitor, suspend, terminate, edit, disclose, refuse to post, or remove at any time, for any reason in our sole discretion, any material, content, or activity on this website. We do not and cannot review all materials submitted to the website. If notified, we may investigate an allegation that content transmitted to us violates these Legal Terms and decide whether to remove it, but we are under no obligation to do so and assume no responsibility or liability for any actions or content transmitted by or between you or any third party.

37. Refund Policy

A refund of the service fee is possible only before a member of our team has started processing your file. The start of processing is marked by an email confirming that your file has been assigned to a member of our team and that work has commenced. Once that work begins, whether document verification, form entry or correction, or any administrative assistance, the service is considered initiated and the payment is retained to cover the work already performed.

Your payment covers document preparation and administrative assistance for your Schengen visa application. It is not conditional on the availability of appointments at the consulate or on the approval of your visa, and government fees and third-party charges are never refundable. Full details, including how to request a refund and our satisfaction guarantee, are set out in our Refund Policy.

38. Payment Terms

Payment for our visa application preparation service must be completed before our team begins processing your file. Our service fee covers document preparation and administrative assistance and does not include government visa fees, biometric or medical examination fees, or charges from external service providers, which you pay directly to the relevant authorities.

For refund eligibility and the full list of non-refundable fees, please see our Refund Policy.

39. Contact Us

To resolve a complaint about the Services or to obtain further information about how to use them, please contact us at: